You know the feeling
"We'll be there between 8 AM and 4 PM." You take time off, sit at home, afraid to walk the dog, just in case they knock then. On the other side is the building management, called by a lady from the third floor - for the third time that day - asking when the electrician will finally arrive. No one is doing anything wrong here: there's simply a lack of information, so everyone is looking for it from each other.
We solved this problem the way courier companies did: instead of making you wait - we simply show you what's happening.
What it looks like when you book a visit with us
1. After your request is accepted, you receive an SMS with a link. Click it and you'll see your job - without installing anything or creating an account. You confirm access with a one-time SMS code, so no one else can view your request.
2. You see the progress timeline - like a parcel's status. Request accepted → appointment scheduled → technician en route → in progress → completed. You always know what stage the job is at. And if something is delaying completion - e.g., we're waiting for materials - you see it directly, along with the reason. Instead of silence and guesswork: information.
3. When the technician sets off to you - you're the first to know. You receive an SMS, and the timeline shows an estimated arrival window, e.g., "approx. 14:20-14:45". Importantly, this window narrows as they approach - the closer the technician, the more precise the time.
4. You see the technician on the map. Like a taxi: a dot on the map approaching your address. No more listening out for the intercom - you'll have plenty of time to go down to open the door or return from the shop around the corner.
Already have a job with us? Go to enertia.pl/sledz-zlecenie, enter your job number and phone - you'll see the status immediately, also without creating an account.
What you get as a resident
- You don't reserve the whole day. You plan normally - work, shopping, picking up your child - because you know when you really need to be home.
- Zero calls asking "when will it be?". Everything you'd want to ask, you see on one screen - even in the evening, when the office is closed.
- You see changes immediately. If something shifts, you find out from the progress timeline - with the reason, not from guesswork.
- You know who and when will be at your door. For many people - especially older ones - this provides a real sense of security: a visit that is announced, visible, and predictable.
What the administrator, housing association, and cooperative get
If you manage buildings, you know the other side of this coin: it's your phone that rings when a resident doesn't know what's happening with their request. Our live tracking removes this traffic from administration:
- The resident has their own link to the status - questions like "when will the electrician come to flat 12?" stop flowing into the administrator's office, because the answer is on the interested party's phone screen.
- Every request has a full history of stages with timestamps - from acceptance to completion. You check the contractor's punctuality in a minute, without asking for reports.
- No more disputes like "no one came". The progress timeline is a single, common source of truth for the resident, administrator, and contractor - conversations become shorter and calmer.
- Easier access coordination. Since it's visible that the technician is en route, keys to the basement or access to common areas can be organised in time - instead of "please wait on standby from morning".
For buildings we constantly care for, this is part of the same standard in which we conduct periodic electrical installation inspections or measurement campaigns for entire buildings: predictably, with documentation, without involving administration in day-to-day logistics.
What about privacy?
We thought about it from the beginning, both ways. The technician's position is visible only during transit - from the moment "technician en route" until arrival at the location. After work begins, it disappears and leaves no trace. In turn, access to the request is only available to the person it concerns - the link is confirmed with an SMS code sent to the number provided with the request.
Why we're writing about this
Because in electrical services, it's still a rarity. We know live tracking from parcels, taxis, and food deliveries - but "please wait between 8 AM and 4 PM" can still be the industry standard. With us, job progress preview is included in the price of every visit: it's not a paid extra or a premium option, but simply how we work.
And we don't treat it as a gadget. Fewer failed visits "because no one was home", fewer calls on both sides, punctuality that's clear as day - it's a saving of time and stress for everyone: the resident, the administrator, and our technician.
Do you manage properties? Let's talk about ongoing electrical maintenance for buildings - with incident tracking as standard: offer for businesses and property managers or directly +48 459 566 991.
