You know the feeling
“We will be there between 8:00 and 16:00.” You take a day off, sit at home, afraid to walk the dog, just in case they knock at that exact moment. On the other side is the building administration, who gets a call from the lady on the third floor - for the third time today - asking when the electrician will finally arrive. Nobody is doing anything wrong here: there is simply a lack of information, so everyone is looking for it from each other.
We solved this problem the same way courier companies did: instead of making you wait - we simply show you what is happening.
What it looks like when you book a visit with us
1. Once the request is accepted, you receive an SMS with a link. You click and see your job - without installing anything and without creating an account. You confirm access with a one-time SMS code, so no unauthorised person can view your request.
2. You see the progress timeline - like a parcel status. Request accepted → date confirmed → technician on the way → in progress → completed. It is always clear which stage the matter is at. And if something is holding up the work - e.g. we are waiting for materials - you see it clearly, along with the reason. Instead of silence and guesswork: information.
3. When the technician sets off to you - you are the first to know. You get an SMS, and the timeline shows an estimated arrival window, e.g. “approx. 14:20-14:45”. Importantly, this window narrows down as they travel - the closer the technician is, the more precise the time.
4. You see the technician on the map. Just like a taxi: a point on the map approaches your address. No more listening out for the intercom - you will easily have time to go down to open the door or return from the corner shop.
Do you already have an active job with us? Go to enertia.pl/sledz-zlecenie, enter the request number and phone number - you will see the status immediately, also without creating an account.
What you get out of this as a resident
- You do not book the whole day. You plan normally - work, shopping, picking up the child - because you know when to actually be at home.
- Zero “when will it be” phone calls. Everything you would want to ask is visible on one screen - even in the evening, when the office is no longer answering.
- You see changes immediately. If something gets rescheduled, you find out from the progress timeline - with a reason, not from guesswork.
- You know who and when will stand at your door. For many people - especially the elderly - this gives a real sense of security: a visit that is announced, visible and predictable.
What a property manager, housing association and cooperative get out of this
If you manage buildings, you know the other side of the coin: it is your phone that rings when a resident does not know what is happening with their request. Our live tracking takes this traffic off the administration:
- The resident has their own link to the status - questions like “when is the electrician coming to flat 12?” stop flooding the manager's office, because the answer is on the screen of the resident's phone.
- Every request has a full history of stages with timestamps - from acceptance to completion. You can check the contractor's punctuality in a minute, without asking for reports.
- An end to “nobody came” disputes. The progress timeline is a single, shared source of truth for the resident, manager and contractor - conversations become shorter and calmer.
- Easier coordination of access. Since you can see that the technician is on their way, you can arrange keys to the basement or access to common areas in time - instead of "please wait on standby from the morning".
For buildings under our permanent care, this is part of the same standard in which we carry out periodic installation inspections or measurement campaigns for entire buildings: predictably, with documentation, without involving the administration in day-to-day logistics.
What about privacy?
We thought about it from the very beginning, both ways. The technician's position is visible only during travel - from the moment "technician on the way" until arrival on site. Once work begins, it disappears and no trace of it remains. In turn, access to the request is restricted only to the person it concerns - the link is confirmed with an SMS code sent to the number provided during registration.
Why we are writing about this
Because in electrical services this is still a rarity. We know live tracking from parcels, taxis and food deliveries - but "please wait between 8 and 16" still tends to be the industry standard. With us, the progress preview is included in the price of every visit: it is not a paid add-on or a premium option, but simply the way we work.
And we do not treat this as a gadget. Fewer failed visits "because no one was home", fewer phone calls on both sides, punctuality that you can see in black and white - this saves time and nerves for everyone: the resident, the manager and our technician.
Do you manage properties? Let's talk about permanent electrical maintenance for buildings - with request tracking as standard: offer for companies and managers or directly +48 459 566 991.
