Terms and Conditions of the Enertia.pl website

I. Definitions and general provisions

• Service Provider / Seller – Enertia sp. z o.o. with its registered office in Świdnica, address: Ul. Kolejowa 8, 58-100 Świdnica, entered into the register of entrepreneurs of the KRS under the number 0001092909, NIP: 8842824958, REGON: 528014766. The Service Provider provides electrical services and sells Products via the Enertia.pl website.
• Website – the website available at https://enertia.pl, through which the Service Provider provides Services and sells Products.
• Customer – a natural person, a legal person or an organizational unit without legal personality that uses the Website, in particular places an order for a Product or books a Service via the Website.
• Consumer – a Customer who is a natural person performing a legal transaction with the Service Provider (e.g. concluding a distance contract) not directly related to their business or professional activity, in accordance with Art. 22 par. 1 of the Kodeks cywilny (Polish Civil Code) and the Ustawa o prawach konsumenta (Polish Consumer Rights Act).
• Sole trader with consumer rights – a natural person running a business activity who concludes a contract with the Service Provider directly related to their business activity, but not of a professional nature for them (in accordance with Art. 38a of the Ustawa o prawach konsumenta (Polish Consumer Rights Act)). Such an entity, when using the Website, is covered by the protection granted to Consumers (all provisions of these Terms and Conditions regarding the Consumer apply accordingly to this person).
• Product – a physical product offered for sale on the Website, in particular electrical components and accessories (e.g. cables, switch frames and other electrical devices or materials).
• Digital product – a product in the form of digital content offered on the Website, which does not have a physical form (e.g. an e-book – electronic book), delivered electronically (for download or received online).
• Service – an electrical service provided by the Service Provider at the Customer's premises, including in particular fault diagnostics, repairs, inspections and one-off service visits, carried out in Poland, under the conditions specified in these Terms and Conditions. The Service also includes enabling the Customer to book a service visit date via the Website.
• Agreement – a distance contract concluded between the Customer and the Service Provider via the Website. Depending on the subject of the order, the Agreement means respectively:
  – Sales agreement – regarding the purchase of a Product or a Digital product by the Customer, or
  – Service agreement – regarding the performance of an electrical Service at the Customer's premises.

General provisions: These Terms and Conditions define the rules for using the Enertia.pl Website, including the conditions for providing services by electronic means, the conditions for concluding and performing Agreements, the rights and obligations of registered and unregistered Customers, as well as the rights and obligations of the Service Provider.

1. Use of the Website is equivalent to accepting these Regulations. Every Customer is obliged to read the Regulations before placing an order or booking a Service. The Regulations are available on the website in a form that allows them to be obtained, reproduced, and recorded (printed, saved to disk).
2. The Service Provider provides services and sells Products exclusively within the territory of the Republic of Poland. The language of concluding contracts is Polish, and all payments are made in Polish złoty (PLN).
3. The technical requirement for using the Website is to have a device with Internet access and an installed, up-to-date web browser that supports cookies and JavaScript. To use certain digital Products (e.g., reading an e-book), appropriate software (e.g., a PDF reader) may be required. The Customer is responsible for meeting the aforementioned technical requirements.
4. A Customer placing an order or booking a Service must be a person with full legal capacity. By placing an order/booking, the Customer declares that they meet this condition. Persons without full legal capacity (e.g., minors) may use the Website only with the consent of their legal representative.
5. All information presented on the Website (prices, descriptions of Products and Services, availability dates, etc.) constitutes an invitation to conclude a contract within the meaning of Art. 71 of the Polish Civil Code, and not a commercial offer within the meaning of the law. Placing an order by the Customer constitutes an offer to conclude a Contract addressed to the Service Provider. The Contract is concluded upon confirmation of acceptance of the order by the Service Provider (see: Purchase and payment rules below).
6. The Service Provider makes every effort to ensure that the Website is available 24 hours a day, 7 days a week. The Service Provider reserves the right for technical breaks in access to the Website to occur (e.g., for maintenance, repair, system updates). The Service Provider will – as far as possible – inform about planned breaks or difficulties on the Website pages.
7. To the extent permitted by law, the Service Provider is not liable for disruptions in the functioning of the Website caused by force majeure, equipment failure, unauthorized interference by third parties, or failure of the Customer to meet technical requirements.

II. Types of services provided

1. Usługi elektryczne u Klienta – The Service Provider offers specialist electrical services performed at the location indicated by the Customer within the territory of Poland. In particular, this includes diagnostics of electrical installation faults, repairs of electrical defects, installation or replacement of electrical fittings, and other one-off service visits to the Customer. Service delivery dates are agreed individually with the Customer via the booking system available on the Website or by contacting the Service Provider.
2. Sprzedaż produktów fizycznych – The sale of physical electrical goods, such as cables, wires, sockets, switch frames, light bulbs, electrical installation equipment, and other products offered in the online catalogue, is conducted via the Website. The Customer can read the description and price of each Product and purchase it remotely.
3. Sprzedaż produktów cyfrowych – The Service Provider also offers products in digital form, e.g., e-books (electronic guides, manuals, etc.) related to electrical topics. Digital Products are delivered electronically, in the formats indicated on the website (e.g., PDF file, ePub, etc.), ready to download after purchase.
4. Rezerwacja wizyt serwisowych – The Website enables Customers to book appointment dates for the performance of electrical Services. The Customer can propose the date and scope of the required service using an appropriate online form. Booking requires confirmation by the Service Provider (manually or automatically) and payment of a booking fee (if required, details below in the Purchase and payment rules section).

Services and sales of Products are carried out in accordance with the applicable provisions of Polish law and the provisions of these Regulations. The Service Provider reserves the right to expand or limit the range of services and Products presented on the Website. These changes do not affect already placed orders or bookings made, which will be processed under the existing rules.

III. Purchase and payment rules

1. Placing orders for Products (physical and digital)

The Customer can place an order for Products available on the Website by filling in an interactive order form. A typical order process is as follows:

1. Wybór Produktów: The Customer adds selected Products (physical or digital) to a virtual basket. At any time before finalising the order, the Customer has the option to modify the contents of the basket (adding or removing products, changing quantities, etc.).
2. Dane do realizacji zamówienia: The Customer proceeds to the order form, where they provide the required details: first name and surname/company name, delivery address (for physical Products) or e-mail address (for digital Products), contact details (e-mail address, telephone number), and optionally invoice details (if the Customer wishes to receive a VAT invoice).
3. Wybór metody płatności: The Customer selects an online payment method via the PayU system (which supports, among others, fast online transfers, BLIK payments, payment cards, etc.). All payments for orders on the Website are made electronically – the Website does not support cash on delivery or cash payments upon receipt, unless explicitly indicated otherwise for a given product.
4. Akceptacja warunków: Before finalising the order, the Customer confirms that they have read and accepted these Regulations (and the Privacy Policy, if separate consent is required). Lack of acceptance of the Regulations makes it impossible to place an order.
5. Placing an order: The Customer clicks the button finalizing the order (e.g. "Buy and pay" or equivalent), which constitutes placing an order with an obligation to pay. Next, the Customer is redirected to the secure website of the payment operator PayU S. A., where they make the payment for the order.
6. Order confirmation: Upon receipt of confirmation of successful payment from PayU by the Service Provider, the Service Provider sends a confirmation of acceptance of the order for processing to the Customer's e-mail address, along with its summary (list of products, total price, delivery address, etc.). At this moment, the Sales Agreement is deemed concluded.

2. Booking an Electrical Service (service visit)

A Customer interested in using the Service can book a date for an electrician's visit via the Website or by contacting the Service Provider. The online booking procedure usually proceeds as follows:

1. Selection of service and date: The Customer selects the type of electrical service needed (e.g. repair, fault diagnosis) as well as the preferred date and address for the service. The Website may provide a calendar with available dates or a contact form to arrange the details of the visit.
2. Providing details: The Customer provides the details necessary for booking and performing the Service: first and last name/company name, address where the service is to be performed, contact details (phone, e-mail) and, if applicable, additional information (description of the problem, preferences regarding visit hours, etc.).
3. Booking fee: In order to confirm the booking, the Customer may be asked to pay a booking fee of 50 zł via the online payment operator indicated in the booking form (SumUp or PayU). This fee is part of the payment for the Service and covers administrative costs related to the preparation and booking of the date.
4. Booking confirmation: Upon receipt of the booking payment (if required), the Service Provider will confirm the booking of the date – by sending an e-mail to the Customer or by contacting them by phone. The confirmation will contain the agreed details of the visit (date, approximate time, scope of service). Upon confirmation of the booking by the Service Provider, an Agreement for the provision of electrical services is concluded between the Customer and the Service Provider.

Note: In the case of services to be performed within 14 days from the conclusion of the Agreement (i.e. from the moment of booking), the Service Provider requires the Consumer to make an express request for the performance of the service on the selected date and to consent to the loss of the right to withdraw from the Agreement once the service has been fully performed (details in the Cancellation and refunds section below). A relevant statement may be required to be ticked when booking the service.

3. Payments and invoicing

• All prices of Products and Services specified on the Website are gross prices (inclusive of VAT) and are expressed in Polish złotys. The price specified next to a given Product or Service is binding at the time the Customer places an order or makes a booking. The Service Provider reserves the right to change prices and introduce new Products/Services, however, these changes do not apply to orders and bookings placed before the publication of the price change.
• Payments are processed by PayU S. A. with its registered office in Poznań (60-166), ul. Grunwaldzka 182, KRS: 0000274399. PayU is a payment operator that provides secure authorization of online transactions. When using PayU payments, the Customer can choose from the available payment methods (including fast transfer from selected banks, Visa/MasterCard payment, BLIK, etc.). Payment details are entered by the Customer directly on the secure pages of PayU – the Service Provider has no access to this data (such as credit card numbers).
• Order fulfillment (dispatch of the Product or making the digital Product available) takes place after the Service Provider receives confirmation of positive payment authorization from PayU. Service fulfillment (the visit) takes place on the agreed date after the required booking payment or full payment has been made (in accordance with the arrangements made during booking).
• The Service Provider issues a sales document for each completed transaction. By default, this is a fiscal receipt attached to the shipment (for physical Products) or sent in electronic form (for digital Products and services). At the request of a Customer who is an entrepreneur or at the request of a Consumer, the Service Provider will issue a VAT invoice. During the process of placing an order/booking, the Customer may provide details for the invoice. The invoice may be delivered to the Customer electronically (PDF via e-mail), to which the Customer consents by accepting these Terms and Conditions.
• In the event of non-payment by the Customer (e.g. interruption of the payment process or rejection of the transaction by PayU/bank), the order or booking will not be accepted for processing. If, for technical reasons, the payment is not recorded and the Customer's account has been charged, the Customer should contact the Service Provider to clarify and confirm the transaction.
• Promotions, discounts and discount codes: The Service Provider may periodically offer promotions or discount codes reducing the price of selected Products or Services. Promotions cannot be combined unless the terms of a given promotion state otherwise. Detailed terms of promotions will be provided each time on the pages of the Website.

4. Conclusion and refusal to conclude the Agreement

• The Sales Agreement or the Agreement for the provision of services is concluded at the moment the Customer receives confirmation of acceptance of the order/booking from the Service Provider (sent by e-mail).
• The Service Provider reserves the right to refuse to process an order or reservation in justified cases, in particular when: a) the order form contains glaring omissions or errors that prevent execution (e.g. incorrect email address or missing delivery address), b) the payment has not been authorised, the card was declined or the transaction was deemed potentially suspicious by the payment operator, c) an obvious error occurred on the Website regarding the price or description of the Product (e.g. a price of 0 zł or a price that is glaringly understated in relation to the market value due to a system error). In the event of refusal to process an order/reservation, the Service Provider will inform the Customer of the situation (by email or telephone) and will immediately (no later than within 14 days) refund all received payments related to this transaction.

IV. Delivery of products and performance of services

1. Delivery of physical Products

• Delivery territory: The sale and delivery of physical Products is carried out exclusively within the territory of Poland.
• Delivery methods: Ordered goods are delivered via courier companies or Poczta Polska – according to the choice made by the Customer when placing the order (available delivery options and their costs are presented during the ordering process). The Service Provider may also enable personal collection of products, if such an option is clearly indicated on the Website.
• Delivery costs: The cost of delivering the Product is borne by the Customer, unless it is clearly stated that delivery is free of charge (e.g. during a promotion or when a certain order value is exceeded). The amount of the delivery fee depends on the selected method and is provided to the Customer during the ordering process (before the final confirmation of the purchase).
• Dispatch processing time: The Service Provider makes every effort to ensure that the goods are dispatched as quickly as possible. The estimated dispatch time (preparing the package for shipment) is usually 1-3 working days from the moment the payment is credited. Delivery by a courier company usually takes 1-2 working days from dispatch (in the case of Poczta Polska, it may take 2-5 working days). The total maximum delivery period should not exceed 30 calendar days from the date of conclusion of the Agreement, in accordance with the provisions of the Act on Consumer Rights. Otherwise, the Consumer has the right to call upon the Service Provider to deliver within an additional appropriate period, and after its unsuccessful expiry – to withdraw from the agreement.
• Confirmation of receipt: Couriers usually require the recipient's signature upon delivery of the shipment. Upon receipt of the goods by the Customer (or a person authorised by them) on the consignment note, the risk of accidental loss or damage to the goods passes to the Customer. If the Customer is a Consumer or an Entrepreneur with consumer rights – this risk passes to them only at the moment of delivery of the item (receipt of the shipment). It is recommended that the Customer, as the recipient, checks the condition of the shipment in the presence of the courier, if possible. In the event of damage to the package or breach of the packaging, it is advisable to draw up a damage report in the presence of the courier and to contact the Service Provider immediately. This will facilitate pursuing any claims against the carrier.
• Non-collection: In the event that the Customer fails to collect the shipment within the specified period (e.g. after two unsuccessful delivery attempts by the courier or failure to collect the shipment from the post office on time), the package will be returned to the Service Provider. The Service Provider will contact the Customer to arrange redelivery. The Customer may be charged with additional costs of redelivery, unless the failure to collect occurred for reasons beyond the Customer's control.

2. Delivery of digital Products

• Digital Products (e.g. e-books) are delivered to the Customer in electronic form. After the payment is credited, the Customer will receive an email to the provided email address containing a link to download the purchased electronic file or instructions on how to access the digital product (e.g. access code, email attachment, etc.).
• The delivery of the digital product takes place immediately after the conclusion of the Agreement and payment for the order, but no later than within 2 working days from that moment (usually it takes from a few minutes to several hours, depending on the system load).
• The link to download the e-book or other digital file may be secured (e.g. a one-time link valid for a specified period, or a limited number of downloads). The Customer should secure the file on their device immediately after receipt. In case of problems with access to the digital product (e.g. the link has expired, the email did not arrive, the file does not open), the Customer should contact the Service Provider – the link will be shared again or the file will be sent.
• The Service Provider ensures that the delivered digital Products comply with the description and have the functionalities presented on the Website. Any technical protection measures or limitations (e.g. watermark, DRM, the need to register an account in a specific reading application) will be clearly indicated in the product description before purchase.

3. Performance of electrical Services (visits to the Customer)

• At the time agreed during the reservation, an electrician representing the Service Provider will arrive at the address indicated by the Customer in order to perform the ordered Service. The Customer is obliged to enable the work to be carried out – in particular, to provide access to the rooms, devices and installations to which the service relates, as well as to ensure conditions in compliance with health and safety regulations (e.g. cutting off the power supply, if required, a safe working environment).
• The service will be performed with due diligence, in accordance with the description and scope agreed with the Customer. If, during the course of the work, there is a need to extend the scope of work or purchase additional materials, the contractor will inform the Customer and obtain their approval of the new conditions (including any additional costs) before continuing the work. The Customer has the right to refuse additional work outside the original scope – in which case the Service Provider will perform the service within the original scope or, if this is impossible, complete it at the stage agreed with the Customer.
• After the Service is completed, the electrician may ask the Customer to sign a work acceptance report or another document confirming the completion of the service. It is recommended that the Customer verifies the quality of the completed work on site. Any comments regarding the performance of the service should be reported immediately so that the Service Provider can clarify or correct them on site (where possible). This does not exclude the Customer's right to file a complaint at a later date, in accordance with the Complaints and Liability section of the Terms and Conditions.
• Service Costs: The total price for the service may consist of a call-out fee/service fee (e.g. the aforementioned reservation fee of 50 zł) and the cost of performing the specific repair or installation (labour and any spare parts/materials). Where possible, an estimated cost will be provided to the Customer before work begins. The final price depends on the actual scope of the service performed and will be presented to the Customer for approval after the work is completed. If the Customer is a Consumer or a Sole Trader with consumer rights, and the full price of the service turns out to be significantly higher than estimated before its commencement, the Customer has the right to cancel its continuation (they will then pay only for the actually completed scope/stage of the service).
• Customer's absence / impossibility of performance: In the event that the performance of the service is not possible for reasons attributable to the Customer (e.g. the Customer's absence at the specified address at the agreed time, lack of access to the facility/device, improper conditions preventing work), the Service Provider will contact the Customer to arrange a new date. At the same time, the reservation fee of 50 zł is non-refundable and will be used to cover the costs of the call-out and the time reserved by the service team. Any rescheduling of the visit may require payment of another reservation fee, unless agreed otherwise by the parties.

V. Cancellation and Refund Policy

1. Consumer's right to withdraw from the contract (Product return)

A Customer who is a Consumer (or a Sole Trader with consumer rights) has the right to withdraw from a distance Contract within 14 days without giving any reason and without incurring costs (except for the costs specified below). These periods are calculated as follows:

• For a Contract for the sale of a physical Product: the 14-day period starts from the day on which the Consumer (or a person designated by them, other than the carrier) took possession of the Product, i.e. received the shipment. If the order included multiple Products delivered separately, the 14-day period starts from taking possession of the last delivered product.
• For a Contract for the sale of a digital Product: the 14-day period starts from the day of concluding the Contract (receiving confirmation of purchase of an e-book or other digital file). Note: if the Consumer has consented to the delivery of digital content before the expiry of the withdrawal period and has been informed about the loss of the right of withdrawal, this right does not apply from the moment the performance begins (see the section on exceptions below).
• For a Contract for the provision of Services: the 14-day period starts from the day of concluding the Contract (confirmation of the service booking). However, if the Consumer requested the performance of the service before the expiry of the withdrawal period and the Service has been fully performed with their express consent, the right of withdrawal does not apply from the moment of full performance of the service (details in the exceptions below).

To exercise the right of withdrawal, the Consumer must make an unequivocal statement of withdrawal from the contract – for example, in the form of a letter sent by post or an e-mail. The Consumer may use the model withdrawal form attached to the Ustawa o prawach konsumenta (Polish Consumer Rights Act) (the form can be obtained from the Service Provider upon request), but this is not mandatory. To meet the 14-day deadline, it is sufficient to send the statement before its expiry.

Effects of withdrawal from the contract:

• The contract is considered void, and the parties shall return to each other the benefits rendered. This means that:
  – The Consumer is obliged to return the received Product (in an unaltered state, unless the change was necessary within the limits of ordinary management, i.e. the Consumer may inspect the product in the same way they would do in a physical store, but cannot fully use it if they plan to return it). The return should take place no later than within 14 days from the day on which the Consumer withdrew from the contract. To meet the deadline, it is sufficient to send the item back before its expiry.
  – The Service Provider shall return to the Consumer all payments made by them, including the costs of delivering the product to the Consumer (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method offered by the Service Provider). The refund of payments will be made immediately, no later than within 14 days from receipt of the Consumer's statement of withdrawal from the contract. If the contract concerned the sale of goods, the Service Provider may withhold the refund of payments received from the Consumer until the product is received back or the Consumer provides proof of sending it back – whichever event occurs first.
  – The refund of payments will be made using the same payment method as used by the Consumer (e.g. to the same card used to pay for the order, or to the same bank account), unless the Consumer has expressly agreed to another solution – in any case, the Consumer will not incur any fees in connection with the form of refund.
  – The Consumer bears the direct costs of returning the product to the Service Provider (the cost of return shipping), unless the Service Provider has agreed to bear them or has failed to inform the Consumer of the need to bear these costs.
  – If the Consumer has chosen a delivery method for the product other than the cheapest standard method offered by the Service Provider, the Service Provider is not obliged to refund the Consumer for the additional costs incurred by them (in accordance with Art. 33 of the Ustawa o prawach konsumenta (Polish Consumer Rights Act)).
  – The Consumer is liable for any diminished value of the returned product resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item. In other words, if the Consumer used the item to a greater extent than for a simple inspection (e.g. used the device for several days, causing its wear and tear), the Service Provider has the right to deduct the equivalent of the lost value of the item from the refund amount.

Exceptions to the right of withdrawal: In accordance with Art. 38 of the Ustawa o prawach konsumenta (Polish Consumer Rights Act), the Consumer is not entitled to the right of withdrawal from a distance contract, among others, in respect of contracts:

• for the provision of services, if the Service Provider has fully performed the service with the express consent of the Consumer, who was informed before the commencement of performance that after the performance of the service by the Service Provider they will lose the right to withdraw from the contract;
• for the supply of digital content which is not recorded on a tangible medium (e.g. downloadable files), if the performance (supply of content) has begun with the Consumer's express consent before the expiry of the deadline for withdrawal from the contract and after being informed by the Service Provider about the loss of the right of withdrawal;
• in which the subject of the performance is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy their individual needs (e.g. cables cut to the size ordered by the Customer);
• in which the subject of the performance is an item that deteriorates rapidly or has a short shelf life;
• in which the subject of the performance is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
• for the supply of newspapers, periodicals or magazines (with the exception of subscription contracts);
• for the supply of audio or visual recordings or computer software delivered in a sealed package, if the package was opened after delivery; (The above examples are provided for information purposes; the full list of exceptions can be found in Art. 38 of the Ustawa o prawach konsumenta (Polish Consumer Rights Act).)

If a given order falls under any of the above exceptions, the Consumer will be informed about this at the latest at the time of placing the order. In cases where the right of withdrawal is excluded, the Consumer will not be able to cancel the contract after its conclusion without giving a reason and without costs.

2. Cancellation of the Service by the Customer

The Customer has the right to cancel the ordered Service (withdraw from the Service Agreement) before its full performance. The rules for cancelling a service booking are as follows:

• Cancellation before the date of performance: A Customer who wishes to cancel a scheduled visit (Service) should immediately inform the Service Provider – by phone or email, providing details allowing the identification of the booking (first and last name, address, date of the visit).
• Refund of payment for the service upon withdrawal: If the Customer (Consumer) withdraws from a distance service agreement within 14 days of its conclusion (booking) and the service has not yet been fully performed, the Service Provider will refund the payments made by the Customer for this service, with the exception of the booking fee of 50 zł, which is non-refundable. This amount corresponds to the costs incurred by the Service Provider in connection with the preparation of the service performance (booking the date, logistics costs, blocking the specialist's time, etc.) and constitutes part of the performance rendered by the Service Provider before withdrawal (in accordance with Art. 35 paragraph 1 of the Ustawa o prawach konsumenta (Polish Consumer Rights Act), a Consumer who has requested the commencement of the performance of a service before the expiry of the withdrawal period is obliged to pay for the services rendered up to the moment of withdrawal from the contract).
• Booking fee 50 zł: In the case of prepayment for the service, the amount of 50 zł will be deducted from the amount refunded to the Customer. If the Customer has only paid the booking fee of 50 zł (with the remaining amount to be paid after the service is completed), this fee will not be refunded. The booking fee is also non-refundable if the service could not be completed due to the Customer's fault (e.g. absence – in accordance with the provisions of section IV.3 above).
• Consumer cancellation after partial performance of the service: If the Consumer withdraws from a service contract that has already been partially performed with their consent (e.g. performance has started but has not been fully completed), the Consumer is obliged to pay for the service provided so far. The Provider will calculate this amount proportionally to the scope of the completed service, taking into account the agreed total price of the service. If this amount exceeds the booking fee of 50 zł, the Consumer covers the difference (provided that work of higher value was actually performed before the cancellation). Otherwise, the retained fee of 50 zł covers the costs of the Provider's actions to date.
• No right of withdrawal after performance of the service: In the event that the Provider has fully performed the agreed Service (visit and repair) with the Customer's consent before the expiry of 14 days from the conclusion of the contract, the Consumer loses the right to withdraw from the contract after the service has been performed (in accordance with Art. 38 point 1 of the Ustawa o prawach konsumenta (Polish Consumer Rights Act)). This means that once the service has been completed, the Customer cannot demand a refund of the price paid solely because the contract was concluded at a distance. Naturally, they retain the right to file a complaint if the service was performed improperly.
• Cancellation confirmation: Upon receiving information from the Customer regarding cancellation of the service/withdrawal from the contract, the Provider will send the Customer a booking cancellation confirmation (via e-mail). The refund of due funds (after deducting the booking fee, if applicable) will take place no later than 14 days from the date of receipt of the Customer's cancellation statement, to the account or card from which the payment was made (unless another method of refund has been agreed).

Important: The provisions of this section do not exclude or limit the Consumer's statutory right to withdraw from the contract resulting from the Ustawa o prawach konsumenta. They are intended to clarify the rules of cost reimbursement in the event of exercising this right in relation to services provided before the expiry of the withdrawal period. In the event of any interpretative doubts, the absolutely binding provisions of consumer law shall prevail.

VI. Complaints and liability

1. Complaints regarding Products (implied warranty for defects / non-conformity of goods with the contract)

The Provider undertakes to deliver Products to Customers free from physical and legal defects and in conformity with the contract. In the event that the purchased Product proves to be defective or inconsistent with the description/offer, the Customer has the right to file a complaint under the implied warranty (for Customers who are not Consumers) or due to non-conformity of the goods with the contract (for Customers who are Consumers, in accordance with the Ustawa o prawach konsumenta).

• A Customer who is a Consumer (or a Sole Trader with consumer rights) may, in the event of non-conformity of the goods with the contract, exercise the rights provided for in Chapter 5 of the Act of 30 May 2014 on Consumer Rights (Ustawa o prawach konsumenta) and the relevant provisions of the Civil Code (Kodeks cywilny). This means that in the event of a physical or legal defect in the product or its non-conformity with the contract, the Consumer has the right to demand that it be brought into conformity with the contract, i.e. free repair or replacement of the goods with a new one. If neither repair nor replacement is possible or requires excessive costs, or has not been performed by the Provider within a reasonable time, the Consumer may demand a price reduction or – when the defect is material – withdrawal from the contract (refund of money). When assessing the Consumer's claims, the Provider will take into account all mandatory deadlines and regulations resulting from the aforementioned Act. The Provider is liable for any non-conformity of the goods with the contract existing at the time of delivery and revealed within 2 years from that time (unless the shelf life of the product is shorter, in which case liability is limited to that period). It is presumed that any non-conformity that became apparent before the expiry of 2 years from the delivery of the product existed at the time of delivery (unless this is incompatible with the nature of the item or the defect).
• A Customer who is not a Consumer (company/entrepreneur) has the right to submit a complaint based on the provisions on implied warranty contained in the Civil Code (Kodeks cywilny), whereby, in accordance with these Regulations, the Provider's liability under the implied warranty for defects towards such Customers is limited: all claims under the implied warranty expire after 1 year from the delivery of the product (Art. 558 §1 of the Civil Code allows for the shortening of the period for entrepreneurs). Furthermore, if a Customer who is not a Consumer has not examined the item in the time and manner customary for items of this kind and has not immediately notified the Provider of the detected defect (or when the defect came to light later – did not notify immediately after its discovery), they lose their rights under the implied warranty (in accordance with Art. 563 of the Civil Code).

2. Complaints regarding Services

The Provider undertakes to properly perform the electrical Services provided. However, if it happens that the performed service has defects or was performed in an improper manner (e.g. the problem was not resolved in accordance with the order, the fault returns in a short time, the work was performed contrary to professional standards or agreements), the Customer has the right to file a complaint regarding the performed Service.

• As part of a service complaint, the Customer may demand in particular: re-performance of the service or rectification of defects (where possible), a reduction in the service fee appropriate to the identified defects, and in the case of material defects – even withdrawal from the service contract and a refund of part or all of the amount paid. The Service Provider may propose an appropriate solution to the Customer (e.g. fixing the defect at the earliest possible date, a discount on future services, a partial refund of the fee, etc.) in accordance with the provisions of the Kodeks cywilny (Polish Civil Code) on the warranty for defects in a work/item and the principles of equity.
• Unless it poses a threat to property or safety, it is recommended that if a defect is noticed in the performed service, the Customer should not make any independent corrections or interventions (unless necessary in an emergency) and should allow the Service Provider to verify the actual state of affairs. Unauthorised modifications may make it difficult to identify the causes of the problem and potentially affect the scope of the Service Provider's liability.

3. Complaint procedure

• Method of submission: A complaint regarding a product or service may be submitted by the Customer in writing to the registered office address of the Service Provider or electronically (by e-mail) to the address: kontakt@enertia.pl. To facilitate the procedure, it is recommended that the Customer includes the following in the complaint: their contact details, order number or service date, description of the identified defect or non-conformity, and the demand (expected method of handling the complaint: e.g. repair, replacement, refund, re-performance of the service, etc.). If possible, it is worth attaching documentation, e.g. photos of the defective product or fault, which will streamline the complaint handling process.
• Deadline for reporting a defect: For Consumers, there is no strict deadline for reporting a defect (however, it should be done within a reasonable time from its detection). Consumers are advised to inform the Service Provider of the product defect within 2 months of its detection – reporting within this period ensures compliance with Art. 568 §2 K.c. (although formally this provision concerned warranty, currently the provisions on non-conformity of goods with the contract apply to Consumers). In the case of services, complaints are also best reported as soon as possible after noticing the problem.
• Confirmation of receipt of the complaint: If the complaint was submitted by e-mail, the Service Provider will immediately confirm its receipt by replying to the Customer's message. In the case of a complaint sent by post – at the Customer's request, confirmation may be sent by e-mail or post.
• Handling of the complaint: The Service Provider undertakes to consider the complaint of a Customer who is a Consumer (or a Sole Trader with consumer rights) no later than within 14 calendar days from the date of its receipt. The Customer will be informed of the outcome of the complaint in the manner of their choice (in writing or by e-mail). No response from the Service Provider within the above deadline means that the complaint has been accepted (resolved in accordance with the Customer's demand). In the case of Customers who are not Consumers, the Service Provider will also make every effort to ensure that the complaint is resolved in the shortest possible time, however, the statutory 14-day deadline does not apply to them.
• Procedure in case of acceptance of the complaint: If the complaint is accepted, the Service Provider will take appropriate action:
  – In the case of a Product: it will repair the goods or replace them with new ones (of full value) within a reasonable time, without undue inconvenience to the Customer. If neither repair nor replacement is possible or would be too difficult, the Service Provider will refund the Customer for the defective product or grant an appropriate discount (price reduction) – in accordance with the arrangements with the Customer and applicable regulations. When returning defective goods, the return costs are covered by the Service Provider.
  – In the case of a Service: the Service Provider, depending on the nature of the report, will correct/re-perform the service free of charge within the period agreed with the Customer or propose another solution compensating for the defects (e.g. partial refund of the fee, price reduction). If the Customer made an advance payment for the service and withdraws from the contract due to defective performance, the Service Provider will refund the appropriate part or all of the fee received.
• Rejection of the complaint: In the event of rejection of the complaint (deeming it unjustified), the Service Provider will inform the Customer of this decision along with the justification. If the Customer does not agree with the decision, they may use the available methods of pursuing claims (see Final provisions – amicable and judicial resolution of disputes).

4. Warranty

If a warranty document (manufacturer's or distributor's warranty) has been delivered with the Product, the Customer may also complain about the product based on the terms of this warranty – directly to the guarantor (the entity providing the warranty). Exercising warranty rights does not exclude or limit the possibility of simultaneously pursuing claims under the warranty for defects/non-conformity of goods with the contract against the Seller. The Service Provider does not provide a separate warranty for the Products sold, unless clearly stated in the product description. Any standard manufacturer's warranties (e.g. 24-month warranty on an electrical device) apply on the terms specified in the warranty documents attached to the Product.

5. Liability of the Service Provider — additional provisions

• Disclaimer of liability towards entrepreneurs: To the fullest extent permitted by law, the Service Provider shall not be liable to Customers who are not Consumers for lost profits, business interruption, loss of data, or any indirect, consequential, or incidental damages related to the use of the Website or non-performance/improper performance of the contract. The Service Provider's contractual liability towards such Customers is limited to the amount of the actual damage suffered and cannot exceed the amount that the Customer paid to the Service Provider for the transaction/service constituting the source of the claim.
• Nature of information on the Website: The Service Provider makes every effort to ensure that the descriptions of Products and Services are accurate and reliable. Nevertheless, any minor differences in the appearance of products presented in photos (e.g. colour shade due to monitor settings) do not constitute grounds for complaint – the product description and its actual features are decisive. The information contained in articles, guides, or e-books made available on the Website is of a general and educational nature – the Service Provider is not liable for any damages resulting from the application of this information without consulting an authorised specialist in an individual situation.
• Force majeure: The Service Provider will not be liable for non-performance or improper performance of its obligations if this is caused by force majeure, understood as an external event that is impossible to predict and prevent (e.g. natural disasters, large-scale power outages, acts of war, general strikes, hacker attacks, etc.). In the event of force majeure, the performance of the Service Provider's obligations is suspended for the duration of the force majeure. The Service Provider undertakes to immediately inform the Customer of the occurrence of force majeure and to establish new terms of performance (e.g. a new delivery date or service execution date) after the force majeure has ceased.
• Liability for third-party content: The Website may contain links to third-party websites. The Service Provider is not responsible for the content published on these websites, nor for the availability or quality of services provided by these third parties. The Customer should read the terms and conditions and privacy policies of these websites before using their services.

The provisions of this section are not intended to exclude or limit the Service Provider's liability towards the Consumer in a manner inconsistent with applicable law. In the event of any conflict between the provisions of this section and mandatory provisions of law (especially those regulating consumer protection), those provisions shall prevail.

VII. Personal data protection (GDPR)

1. Personal data controller: The controller of the Customers' personal data provided in connection with the use of the Website is the Service Provider – Enertia sp. z o.o. with its registered office in Świdnica, address: ul. Kolejowa 8, 58-100 Świdnica. The Customer may contact the Data Controller regarding privacy protection and the exercise of their rights via e-mail: kontakt@enertia.pl or in writing to the address of the Controller's registered office.
2. Purposes and legal basis of data processing: Customers' personal data are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (the GDPR) and other applicable data protection regulations. The Controller processes Customers' personal data for the following purposes:
   • Execution of orders and services (performance of the contract): in order to conclude and perform the Sales Agreement or provide the service (legal basis: Art. 6(1)(b) GDPR – necessity for the performance of a contract). This includes, among others, processing address data for shipping goods, contact details to confirm the order/booking and arrange details, and data needed to issue a sales document.
   • Handling payment processes: in order to enable online payments via PayU (basis: Art. 6(1)(b) GDPR – performance of a contract; in terms of transferring data to the payment operator – Art. 6(1)(f) GDPR – legitimate interest of the Controller in ensuring safe and efficient payment processing).
   • Delivery of goods: in order to transfer address data to a courier company or Poczta Polska so that they can deliver the ordered goods (basis: Art. 6(1)(b) GDPR – performance of a contract).
   • Handling complaints, returns, and pursuing claims: in order to handle potential claims of the Customer (warranty complaints, withdrawals from the contract, payment returns) and to pursue potential claims by the Controller (basis: Art. 6(1)(c) GDPR – legal obligation under consumer and statutory warranty regulations; Art. 6(1)(f) GDPR – legitimate interest consisting in establishing, pursuing, or defending claims).
   • Accounting and tax purposes: in order to fulfill legal obligations incumbent on the Controller, e.g. issuing and storing invoices, documenting sales for tax purposes (basis: Art. 6(1)(c) GDPR in conjunction with accounting and tax ordinance regulations).
   • Contact with the Customer: in order to answer Customers' inquiries, communicate regarding placed orders or service bookings (basis: Art. 6(1)(b) GDPR – performance of a contract or actions taken at request prior to entering into a contract; or alternatively Art. 6(1)(f) GDPR – legitimate interest in ensuring high-quality customer service).
   • Direct marketing of own products/services: (if the Customer gives separate consent or when there is another legal basis, e.g. the legitimate interest of the Administrator in the case of current customers) – for the purpose of sending commercial information, newsletters, promotional offers regarding the Administrator's activities. The legal basis is consent (Article 6(1)(a) GDPR) or, in certain situations, legitimate interest (Article 6(1)(f) GDPR) in accordance with Article 10 of the Act on Providing Services by Electronic Means and Article 172 of the Telecommunications Law. The Customer has the right to object at any time to the processing of data for direct marketing purposes.
3. Scope of collected data: The Administrator limits the collection of personal data to the scope necessary to achieve the purposes indicated above. When placing an order or booking a service, the Customer provides primarily: name and surname (or company name and NIP), address (for delivery or service provision), e-mail address, contact telephone number and data needed for payment (e.g. order number assigned automatically, transaction amount – payment card details are provided directly to the operator PayU and are not available to the Administrator). Providing data marked as mandatory is voluntary, but necessary to conclude and perform the contract – without providing them, the execution of the order or service may be impossible.
4. Sharing data with other entities: Personal data of Customers may be transferred to the following categories of recipients:
   • Payment operator: PayU S. A. – to the extent necessary to process the payment (e.g. name and surname, e-mail address, telephone number, transaction amount, device IP). PayU processes this data as a separate administrator for the purpose of payment handling, in accordance with its regulations and privacy policy.
   • Courier companies / Poczta Polska: to the extent necessary for the delivery of the shipment (name and surname, delivery address, contact telephone number – for the courier to agree on the delivery date).
   • IT service providers: entities providing website hosting, maintaining online shop software or other IT services for the Administrator – under appropriate data processing agreements, guaranteeing that such entities process data solely for the purpose and to the extent specified by the Administrator.
   • Google services used for pricing: Google Maps Platform (calculation of travel distance based on the provided address) and Google AI (support in analysing the description of the application) – solely to the extent necessary to prepare the pricing and handle the application.
   • Online payment operator for the booking fee: SumUp – in the scope of payment processing when confirming the booking date.
   • Accounting office / legal advisors: entities supporting the Administrator in fulfilling accounting obligations or pursuing legal claims – to the extent that they become a data controller (e.g. data on invoices transferred to the accounting office) or a processor acting on behalf of the Administrator.
   • Public authorities: to the extent that the Administrator is obliged to share data on the basis of generally applicable provisions of law (e.g. at the request of law enforcement agencies, tax authorities, UODO, etc.).

   The Administrator ensures that every case of transferring data to third parties takes place in accordance with the principle of legality, and these entities are obliged to protect data at the level required by law. As a rule, personal data is not transferred to third countries (outside the European Economic Area) or to international organisations. Exceptions: (1) Google analytical tools run only after consent is given in the cookie banner — on the terms described in the Privacy Policy (Chapter 7); (2) Google services used by the Service Provider when preparing the pricing and handling the application — calculation of travel distance based on the provided address and support in analysing the description of the application — to the extent necessary to perform the contract (Art. 6(1)(b) GDPR). In both cases, the transfer takes place on the basis of a European Commission decision (EU-US Data Privacy Framework) or standard contractual clauses.

5. Data retention period: Personal data will be stored by the Administrator for a period no longer than necessary to achieve the purposes for which they were collected.
   • In relation to data processed for the performance of the contract – for the duration of the contract, and then until the expiry of the limitation period for any claims arising from it (which is usually 2 years for consumer claims or 3 years/exceptionally 6 years for property claims, counting from the end of the calendar year in which the claim arose).
   • Data related to accounting documentation (e.g. invoices, receipts containing personal data) will be stored for the period required by tax law and the Accounting Act, i.e. 5 years counting from the end of the financial year to which the data relates.
   • Data processed on the basis of consent (e.g. for marketing purposes, newsletter) – until the consent is withdrawn by the Customer. After the withdrawal of consent, the data may be stored for some time for archiving purposes (to demonstrate compliance of processing before the withdrawal of consent) or for the purpose of possible establishment, exercise or defence of claims related to processing – however, no longer than the limitation period for these claims.
   • User account data (if the account functionality is introduced in the Service) – will be stored as long as the account is active. After deleting the account, the data may be further stored to the extent necessary (e.g. information about orders placed – see contract periods above).

   After the expiry of the above-mentioned periods, the Customer's personal data will be deleted or anonymised in a way that prevents identification of the person to whom they related, unless there is another legal basis for their further processing (e.g. another consent of the Customer, a new order, etc.).

6. Rights of data subjects: Every Customer (and every person whose personal data is processed by the Administrator) has the following rights:
   • Right of access to data – to obtain confirmation from the Administrator as to whether or not personal data concerning them are being processed, and, where that is the case, access to the personal data and information on, among other things, the purposes, scope, method of processing and recipients of those data.
   • Right to rectification of data – to obtain from the Administrator without undue delay the rectification of inaccurate personal data concerning them, or completion of incomplete data.
   • Right to erasure (“right to be forgotten”) – the right to request the Administrator to erase personal data if the circumstances provided for in Art. 17 GDPR apply, e.g. the data is no longer necessary for the purposes for which it was collected, or the data subject has objected to the processing and there are no overriding legitimate grounds for processing. Please note that in certain situations the right to erasure does not apply, e.g. when processing is necessary to comply with a legal obligation (the Administrator cannot erase data contained in an invoice before the expiry of the retention period required by law).
   • Right to restriction of processing – the right to request that the Administrator temporarily suspends the processing of personal data (except for its storage) in certain cases, e.g. when a person contests the accuracy of the data or when they have objected – for a period enabling the resolution of these issues.
   • Right to data portability – the right to receive personal data provided to the Administrator in a structured, commonly used format (e.g. CSV) and the right to request that it be sent directly to another administrator, where technically feasible. This right only applies to data processed on the basis of consent or a contract and processed by automated means.
   • Right to object – the right to object to the processing of personal data based on the legitimate interests of the Administrator (Art. 6(1)(f) GDPR) for reasons related to the specific situation of the person. In such a case, the Administrator will consider whether they can still process the data due to the existence of valid, legally justified grounds overriding the interests, rights, and freedoms of the person, or grounds for establishing, exercising, or defending claims. If the objection concerns the processing of data for direct marketing purposes – it is absolutely binding on the Administrator and means the cessation of such processing.
   • Right to withdraw consent – if the processing of data is based on separate consent (Art. 6(1)(a) GDPR), the person has the right to withdraw this consent at any time, which does not affect the lawfulness of previous processing (up to the moment of consent withdrawal). Withdrawal of consent may take place, for example, by sending an e-mail to the Administrator or (in the case of e-mail marketing communication) by clicking the unsubscribe link.

   To exercise their rights, the data subject may contact the data Administrator (contact details indicated above). The Administrator will respond and take the requested actions without undue delay – at the latest within one month of receiving the request (this period may be extended by a further two months if necessary due to the complex nature of the request or the number of requests, of which the Administrator will inform).

7. Right to lodge a complaint: If the data subject considers that the processing of their personal data violates applicable data protection regulations (including GDPR), they have the right to lodge a complaint with a supervisory authority. In Poland, the supervisory authority is the President of the Personal Data Protection Office (PUODO), address: ul. Stawki 2, 00-193 Warszawa. The complaint may be submitted in writing or electronically to PUODO in accordance with the procedures described on the office's website.
8. Data security: The Administrator applies appropriate technical and organizational measures aimed at securing the processed personal data against accidental or unlawful destruction, loss, modification, unauthorized disclosure, or access. Data transmitted within the Website (e.g. when placing an order) is protected by the SSL encryption protocol. Access to personal data is restricted solely to authorized employees or associates of the Administrator and authorized entities, to the extent necessary to achieve the purposes of processing.
9. Cookies: The Website may use cookies or similar technologies to ensure its proper functioning, adapt it to user preferences, and for statistical and analytical purposes. Detailed information on the use of cookies can be found in chapters 8 and 9 of the Polityki prywatności (Privacy Policy) available on the website. The Customer can manage cookie settings using their web browser settings.

VIII. Final provisions

1. Compliance with law: These Terms and Conditions have been drawn up on the basis of the applicable laws of the Republic of Poland, in particular: ustawa z dnia 23 kwietnia 1964 r. Kodeks cywilny (Polish Civil Code), ustawa z dnia 30 maja 2014 r. o prawach konsumenta (Polish Consumer Rights Act), ustawa z dnia 18 lipca 2002 r. o świadczeniu usług drogą elektroniczną (Polish Act on Providing Services by Electronic Means), ustawa z dnia 10 maja 2018 r. o ochronie danych osobowych (Polish Personal Data Protection Act), as well as the GDPR Regulation (EU 2016/679) and other relevant legal acts. The provisions of the Terms and Conditions are not intended to exclude or limit any rights of the Customer resulting from mandatory provisions of law. In the event of any conflict between the provisions of these Terms and Conditions and the applicable regulations, those regulations shall prevail and must be applied.
2. In matters not regulated: In matters not regulated by these Terms and Conditions, the relevant provisions of Polish law shall apply, including the legal acts listed above.
3. Amendment of the Regulations: The Service Provider reserves the right to amend these Regulations for important reasons, which include in particular: changes in legal provisions affecting the content of the Regulations, changes in payment or delivery methods, changes in the legal form of the Service Provider's business activity, expansion or modification of the Website's offer, the need to clarify or correct obvious errors. The Service Provider will inform about any amendment to the Regulations by publishing the consolidated text of the Regulations on the Website pages and – if the Customer has an account on the Website or has subscribed to the newsletter – by sending information about the amendment to the Customer's e-mail address (at least 14 days prior to the amendments coming into force). The amended Regulations are binding on the Customer who does not terminate the agreement for the provision of electronic services (e.g. user account) before the date of entry into force of the amendments and continues to use the Website. With regard to orders and agreements already completed or in progress, the Regulations in the wording at the time of placing the order/concluding the agreement shall apply (amendments to the Regulations do not have retroactive effect).
4. Dispute resolution with Consumers: The Service Provider strives to resolve any disputes arising in connection with concluded agreements amicably. A Customer who is a Consumer has the option of using out-of-court complaint handling and redress procedures. Information on how to access these procedures is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organisations whose statutory tasks include consumer protection (such as the Consumer Federation, the Association of Polish Consumers), Voivodeship Inspectorates of the Trade Inspection and at the following website addresses:
   – Website of the Office of Competition and Consumer Protection (UOKiK): https://www.uokik.gov.pl – "Consumer dispute resolution" section.
   – ODR (Online Dispute Resolution) Platform: The Consumer has the right to use the EU online ODR platform, available at: https://ec.europa.eu/consumers/odr. The ODR platform is an access point for Consumers and entrepreneurs wishing to resolve out-of-court disputes regarding contractual obligations arising from an online sales agreement or service agreement. Use of the ODR platform is voluntary and free of charge. Service Provider's e-mail address for ODR contact: kontakt@enertia.pl.
   – The Service Provider informs that they are not obliged to use out-of-court dispute resolution methods, unless required by mandatory provisions of law. Nevertheless, in good faith, they will consider using mediation or another amicable dispute resolution at the request of the Consumer.
5. Jurisdiction of the court: Any disputes arising between the Service Provider and the Customer (who is not a Consumer) shall be submitted to the court having jurisdiction over the registered office of the Service Provider. In the case of disputes with a Customer who is a Consumer, the jurisdiction of the court and the procedure for pursuing claims are determined by generally applicable provisions of law (the locally competent court in accordance with the Kodeks postępowania cywilnego (Polish Code of Civil Procedure) – as a rule, the court competent for the place of residence or registered office of the defendant or the place of performance of the agreement).
6. Contact with the Service Provider: In case of questions, comments or doubts related to the functioning of the Website, the content of these Regulations or the execution of orders and services, the Customer may contact the Service Provider using the following contact details:
   1. Correspondence address: Ul. Kolejowa 8, 58-100 Świdnica
   2. E-mail address: kontakt@enertia.pl
   3. Contact telephone: +48 459 566 991 (we accept reports 24/7; conversation with a consultant between 8:00 and 22:00). The Service Provider responds to correspondence as quickly as possible, but no later than within 14 days in the case of formal inquiries (e.g. complaints, withdrawals, etc.).
   4. Additional provisions:
      1. These Regulations constitute an integral part of the agreements concluded by the Service Provider with the Customers. Consolidation, security and sharing of the essential provisions of the concluded agreement takes place by providing the Customer with an order confirmation along with a link to the content of the Regulations (e.g. in the order confirmation e-mail) and by attaching a proof of purchase (receipt/invoice) to the shipment. The Customer may additionally record the content of the Regulations by saving it on their own data carrier or printing it.
      2. The Regulations are effective in this version from 11.07.2026 and apply to agreements concluded from that date.
      3. The Service Provider stores archived versions of the Regulations and will make them available to the Customer upon request (e.g. in order to determine the content of the provisions in force on the date of concluding a specific agreement).
      4. If any of the provisions of the Regulations are deemed invalid or ineffective in the light of applicable law, this does not affect the validity of the remaining provisions of the Regulations. In place of the unlawful provision, the relevant legal norms shall apply.

Thank you for reading the Regulations. We wish you a successful use of the Enertia.pl website. If you have any questions or doubts, we are here to help – please contact us.