A fault stops work
No power in all or part of the facility, missing phase, short circuit, tripped circuit breakers.
Report a fault in your companyENERTIA for companies · Lower Silesia
Electrical service for companies in Lower Silesia
Faults, measurements and modernisations with a measurable standard of service, cost control and full documentation of each object.
+48 459 566 991phone line open 24 hours, 7 days a week
We accept reports 24/7. Contact and technician travel time is specified by the SLA agreement — we publish definitions, not slogans.
Illustrative example.
Service ticket
#ENR-2026-0417
- Accepted — number assignedConfirmation via SMS or email 08:12
- Priority: P2 — highImpact: partial downtime of the commercial unit 08:19
- Technician assignedArrival window confirmed with the facility 08:31
- Diagnosis and cost approvalNo additional work without consent —
- E-report in facility historyReport, photos, recommendations —
Preview of the customer panel. Every request has a number, priority, and full history.
Start with the problem
What problem are you facing?
Four most common situations in companies and facilities. Choose yours — we will guide you further.
Inspection deadlines are approaching
Reports for the property manager, insurer, or commissioning. 5-year inspection, periodic and commissioning measurements.
Book measurementsExpansion or modernization
New line, machine, commercial unit, or distribution board. Higher load, power capacity change, fit-out.
Send scope of workReactive power bill
Inductive or capacitive charge on the invoice. Analysis, selection of compensation, effect control.
Send invoice for analysisA standard, not a slogan
Four principles of every contract.
Continuity
A request does not depend on the phone call of a single person. There is priority, technician backup, and escalation.
Control
You know the status, approved cost, deadline, and next steps — before anything happens.
Proof
After every job: report, photos, protocol, and facility history in the panel. To be presented to the management and insurer.
Prevention
Inspection calendar, thermography, and priority recommendations — instead of firefighting emergencies.
Core services
Six services. One standard of care.
Each service has its own page, scope, process, and result — no generalities.
Electrical faults for companies
Accepting requests 24/7, triage based on business impact, securing, and repair. Priority from the contract.
Report a faultMeasurements and inspections
5-year inspection, periodic and commissioning measurements, halls, and multi-unit facilities. Report accepted by property managers and insurers.
Book measurementsInstallations and modernizations
Commercial units, offices, halls, switchgears. Audit, scope, schedule, commissioning measurements and as-built documentation.
Send scope of workConstant maintenance with SLA
Contract with P1–P4 priorities, technician backup, maintenance calendar and monthly summary.
Request a proposalReactive power compensation
Invoice analysis, measurements, selection and installation of compensation, effect control on subsequent bills.
Submit invoiceThermal imaging of switchgears
Loose connections and hot spots detected before they become a fault. Report with priority recommendations.
Book a testTarget audience
We know the rhythm of your facility.
Property managers and housing associations
Multiple requests, inspection deadlines, history of premises and a budget to defend before the board.
- Facility panel and shared maintenance calendar
- Report from each call-out assigned to the premises
- One contract and one invoice for the building portfolio
Production and warehouses
Every hour of downtime costs money. Switchgears, machinery and power quality must be under control.
- Service duty and P1 priority for downtime
- Thermal imaging and diagnostics before the line stops
- Modernisations in maintenance windows, not during working hours
Retail and HORECA
The commercial unit cannot be closed during sales hours. Faults happen in the evening and at the weekend.
- Fast escalation and after-hours work
- Remote cost approval — without halting the repair
- Documentation for headquarters and the insurer
Offices and developers
Acceptances, fit-outs and tenant changes have tight deadlines — and require a complete set of documents.
- Design and execution according to the investment schedule
- Commissioning measurements with a report
- As-built documentation in one place
How the request works
From request to report. Seven steps, zero guesswork.
- ConfirmationRequest number immediately — on screen, in an SMS or email.
- TriagePriority according to the impact on your business.
- DateArrival window and online technician status.
- DiagnosisFinding the cause before work begins.
- ApprovalYou approve the cost before execution. No exceptions.
- ExecutionAlso after hours — within the agreed service window.
- ReportE-report with photos in the facility's history.
SLA without asterisks
We define every time we promise.
“2h” without a definition is just a slogan. With us, every time has a written meaning, calculation method, and conditions — and specific values are set in the contract for your area and priority.
- P1 critical — facility downtime
- P2 high — partial downtime
- P3 standard — no downtime
- P4 planned — service window
| Time | Value | What it means | How we calculate |
|---|---|---|---|
| Receipt | immediately | Ticket registered, number assigned | Automatically, 24/7 — also from the form |
| Contact | as per contract | Coordinator confirmed receipt and collected data | From ticket receipt |
| Arrival | as per contract | Technician arrived at the agreed point | Area and priority from the contract |
| Securing | as per diagnosis | Risk mitigated, even if repair is waiting for parts | Separate status in the panel |
| Restoration | as per diagnosis | Agreed facility function is working | May depend on parts, DSO, and access |
| Report | by the end of next business day | E-report delivered and assigned to the facility | From completion of works |
Swipe the table sideways to see the remaining columns.
Clocks, service hours, outages and the escalation path are part of the SLA. We do not sell response times that our schedule cannot handle.
Proof in practice
This is how we document every project.
Case study: commercial unit — partial downtime
The structure we use to describe our projects. Full data is published only with the client's consent.
- Problem
- A cyclically tripping residual current device made it impossible for part of the premises to operate.
- Facility
- A commercial unit in a multi-unit building, work during opening hours could not be interrupted.
- Actions
- Circuit diagnostics, leakage localization, replacement of the damaged section during an after-hours service window.
- Time
- Report → diagnosis → repair in the agreed window. Each stage confirmed in the panel.
- Result
- Full operation of the premises restored, preventive recommendations for the remaining circuits.
- Proof
- E-REPORT with photos and measurements in the facility history — available to the manager and insurer.
An illustrative example showing the structure of the description. Publication of numbers, names and photos from projects takes place after the client's written consent.
Compare cooperation models
Don't ask who is better. Ask what is written down.
We compare the way work is organised — not the people. A good independent electrician can meet many of these standards; the difference lies in what you have guaranteed by contract.
| Criterion | ENERTIA — contract standard | Independent electrician — ad hoc service | Recommended contact — informal assistance |
|---|---|---|---|
| Liability | Single contract, coordinator and ticket history | Usually direct liability of one person; depends on the contract | Usually no formal scope |
| Availability | Hours and SLA specified in the offer; escalation | Dependent on the contractor's calendar and phone availability | Dependent on free time |
| Cover | Another technician according to the process when the primary one is unavailable | Possible if the contractor has a network of associates | No guarantee |
| Costs | Diagnosis, limit and approval of additional works before execution | Agreed individually; varying level of formalisation | Often verbal agreement |
| Documentation | Report, photos, protocol and history in the customer panel — according to the scope | Possible and often professional, if ordered | Most often no formal report |
| Multiple facilities | Common standard, priorities, reporting and a single invoice | Possible, but limited by capacity | Difficult to scale |
| Prevention | Inspection calendar, recommendations and reminders | Dependent on the initiative of the parties | Most often a reaction to a problem |
| Verification | Qualifications, liability insurance and standards available before the order | Must be verified with the specific contractor | Often based on trust |
Swipe the table sideways to see the remaining columns.
The comparison concerns declared and written standards of cooperation, not the legal form. An independent electrician may have qualifications, liability insurance, documentation, backup coverage and very high quality. Before choosing, check the specific contract, scope, qualifications and insurance.
Illustrative example.
ENERTIA · E-REPORT#ENR-2026-0417
PropertyCommercial unit, Świdnica
Scope of workDiagnosis + circuit repair
Cost approvedpanel, before work
MeasurementsPDF attachment
Recommendations2 priority items
Closed with report
Documentation
You will see the report before you sign the contract.
We will show you a sample E-REPORT during our conversation — before you sign anything. You know exactly what you will get after each job.
- Scope of work, materials, photos and measurements in one document
- Recommendations with priorities — you know what is urgent and what can wait
- Facility history in the panel — every job, every cost, every decision
- Format ready for the property manager, headquarters and insurer
How much does an hour of downtime cost in your facility?
Calculate the cost of work stoppage with a coordinator and compare it with the cost of prevention. No obligations — you will get numbers, not an offer.
FAQ
Questions that every purchasing department asks.
Does the service operate 24/7, or is only the registration of requests active round-the-clock?
We accept requests 24/7 — we assign a number immediately, also to requests from the form. The coordinator's contact time and the technician's arrival time depend on the priority and the SLA. We separate these times intentionally so that "24/7" is not an empty slogan.
How quickly will you confirm the request and when will the technician arrive?
You get the request number immediately — after submitting the form, we show it on the screen and send it in the confirmation. Then, the coordinator confirms the impact on your business and assigns a priority — the arrival window you see in the panel depends on this and the terms of the agreement.
What if it turns out on-site that the scope is larger?
The technician documents the additional scope (photo and description), and you receive a price or limit for approval — in the panel or by email. Additional work does not start without your consent. The decision trail remains in the history.
What does the 5-year installation inspection in a company cover and who signs the report?
Testing the condition of the installation and shock protection, along with the report. Measurements are performed and signed by persons with the required qualifications — we show their scope and validity before the order.
Can measurements and works be performed after hours or in stages?
Yes — we arrange a service window outside the facility's working hours or divide the work into stages so that the commercial unit, office, or hall does not lose continuity of operations.
How to check if my company pays for reactive energy?
Just send us an energy bill. We will check the charges for inductive and capacitive reactive energy, and if they occur — we will calculate if the compensation pays off and in what time.
Will another technician take over the request if the lead technician is unavailable?
Yes — this is part of the contract standard. The request has a number and history in the panel, so the replacing technician takes over the full context rather than starting from scratch.
What does the monthly report and facility history look like?
Each facility has a history of requests, costs, reports, and recommendations in the panel. In SLA contracts, we add a periodic summary: what happened, what we did, and what we recommend for the next period.
B2B Contact
Describe the facility. We will calculate the rest.
One request is enough — the coordinator will get back to you with specific questions or a ready proposal.
- +48 459 566 991
- kontakt@enertia.pl
- Lower Silesia · operational centre: Świdnica
Our promise: you receive the request confirmation with the number immediately, and the coordinator's response — during office hours. In case of emergency, call: +48 459 566 991.
Do you prefer to start with a conversation? Book a consultation for companies and managers — we go through the facilities, documentation, inspection schedule, and billing rules before we sign anything. Consultation for companies and managers →