Breakdown stops work
Loss of power to all or part of the facility, missing phase, short circuit, tripped breakers.
Report a business breakdownENERTIA for Businesses · Lower Silesia
Electrical Services for Businesses in Lower Silesia
Breakdowns, measurements, and modernisations with a measurable service standard, cost control, and full documentation for every facility.
We accept reports 24/7. The contact and technician arrival times are defined by the SLA agreement — we publish definitions, not slogans.
Service Report
#ENR-2026-0417
- Accepted — number assignedConfirmation by email and SMS 08:12
- Priority: P2 — highImpact: partial facility downtime 08:19
- Technician assignedArrival window confirmed with facility 08:31
- Diagnosis and cost acceptanceNo additional work without consent —
- E-protocol in facility historyReport, photos, recommendations —
Illustrative view of the client panel. Every report has a number, priority, and full history.
Start with the problem
What problem are you facing?
Four most common situations in businesses and facilities. Choose yours — we'll guide you further.
Inspection deadlines are approaching
Protocols for the administrator, insurer, or acceptance. 5-year inspection, periodic and acceptance measurements.
Book measurementsExpansion or modernisation
New line, machine, premises, or distribution board. Increased load, power change, fit-out.
Send scopeReactive energy bill
Inductive or capacitive charge on the invoice. Analysis, compensation selection, effect control.
Send invoice for analysisStandard, not slogan
Four principles of every agreement.
Continuity
Reporting does not depend on one person's phone. There is priority, technician cover, and escalation.
Control
You know the status, accepted cost, deadline, and next steps — before anything happens.
Proof
After every job: report, photos, protocol, and facility history in the panel. For presentation to management and insurer.
Prevention
Inspection calendar, thermography, and priority recommendations — instead of just putting out fires.
Core Services
Six services. One standard of care.
Each service has its own page, scope, process, and result — no generalities.
Electrical breakdowns for businesses
24/7 fault reporting, triage by business impact, securing and repair. Priority as per contract.
/dla-firm/awarie-elektryczne Report a breakdownMeasurements and inspections
5-year inspections, periodic and acceptance measurements, halls and multi-tenant facilities. Protocol honoured by managers and insurers.
/dla-firm/pomiary-przeglady Schedule measurementsInstallations and modernisations
Premises, offices, halls, distribution boards. Audit, scope, schedule, acceptance measurements and as-built documentation.
/dla-firm/instalacje-modernizacje Send scopeOngoing service with SLA
Contract with P1–P4 priorities, technician replacement, inspection calendar and monthly summary.
/dla-firm/serwis-sla Request a proposalReactive power compensation
Invoice analysis, measurements, selection and installation of compensation, effect control on subsequent settlements.
/dla-firm/kompensacja-mocy-biernej Submit invoiceThermal imaging of distribution boards
Loose connections and hot spots detected before they become a breakdown. Report with priority recommendations.
/dla-firm/termowizja Order inspectionFor whom
We know the rhythm of your facility.
Managers and communities
Many reports, inspection deadlines, premises history and budget to defend before the board.
- Facility panel and shared inspection calendar
- Report from each intervention assigned to the premises
- One contract and one invoice for a portfolio of buildings
Production and Warehouses
Every hour of downtime costs. Distribution boards, machines and power quality must be under control.
- Service duty and P1 priority for downtime
- Thermal imaging and diagnostics before the line stops
- Modernisations during service windows, not during working hours
Retail and HORECA
The premises cannot be closed during sales hours. Breakdowns happen in the evening and at the weekend.
- Rapid escalation and out-of-hours work
- Remote cost acceptance — without delaying repairs
- Documentation for headquarters and insurer
Offices and developers
Handover inspections, fit-outs, and tenant changes have strict deadlines — and require a complete set of documents.
- Design and execution according to the investment schedule
- Acceptance measurements with a protocol
- As-built documentation in one place
How reporting works
From report to resolution. Seven steps, zero guesswork.
- ConfirmationReport number immediately — via email and SMS.
- TriagePriority based on impact on your operations.
- AppointmentArrival window and online technician status.
- DiagnosisIdentifying the cause before work begins.
- AcceptanceYou approve the cost before execution. No exceptions.
- ExecutionAlso after hours — within the agreed service window.
- ReportE-protocol with photos in the facility's history.
SLA without asterisks
We define every time we promise.
“2h” without definition is a slogan. With us, every time has a recorded meaning, calculation method, and conditions — and specific values are set in the contract for your area and priority.
- P1 critical — facility downtime
- P2 high — partial downtime
- P3 standard — no downtime
- P4 planned — service window
| Time | Meaning | How we calculate | Value |
|---|---|---|---|
| Acknowledgement | System registered the report and assigned a number | Automatically, 24/7 | immediately |
| Contact | Coordinator confirmed receipt and collected data | From report acknowledgement | as per contract |
| Travel | Technician arrived at the agreed point | Area and priority from the contract | as per contract |
| Security | Risk limited, even when repair awaits parts | Separate status in the panel | as per diagnosis |
| Restoration | Agreed object function is operational | May depend on parts, DNO and access | as per diagnosis |
| Report | E-protocol delivered and assigned to object | From completion of works | until end of next working day |
Timers, service hours, shutdowns and escalation path are part of the SLA. We do not sell times that our schedule cannot handle.
Proof in practice
This is how we document every project.
Case study: commercial premises — partial downtime
The structure according to which we describe projects. Full data is published only with the client's consent.
- Problem
- A periodically tripping RCD prevented part of the premises from operating.
- Object
- Commercial premises in a multi-tenant building, work during opening hours could not be interrupted.
- Actions
- Circuit diagnosis, leak location, replacement of damaged section during service window after hours.
- Time
- Report → diagnosis → repair within agreed window. Each stage confirmed in the panel.
- Result
- Full operation of the premises restored, preventive recommendations for other circuits.
- Proof
- E-protocol with photos and measurements in object history — available to manager and insurer.
Illustrative example showing the description structure. Publication of numbers, names and photos from the project occurs after written client consent.
Compare cooperation models
Don't ask who is better. Ask what is written down.
We compare work organisation — not people. A good independent electrician can meet many of these standards; the difference is what you have guaranteed by contract.
| Criterion | ENERTIA — contractual standard | Independent electrician — ad hoc service | Recommended person — informal assistance |
|---|---|---|---|
| Responsibility | One contract, coordinator and incident history | Usually direct responsibility of one person; depends on contract | Usually no formal scope |
| Availability | Hours and SLA specified in offer; escalation | Dependent on contractor's calendar and phone | Dependent on free time |
| Substitution | Another technician as per process, if the primary is unavailable | Possible, if the contractor has a network of collaborators | No guarantee |
| Costs | Diagnosis, limit and acceptance of additional works before execution | Determined individually; varying levels of formalisation | Often an oral agreement |
| Documentation | Report, photos, protocol and history in the panel — as per scope | Possible and often professional, if ordered | Most often no formal protocol |
| Multiple sites | Common standard, priorities, reporting and a single invoice | Possible, but limited by throughput | Difficult to scale |
| Prevention | Review calendar, recommendations and reminders | Dependent on the initiative of the parties | Most often a reaction to a problem |
| Verification | Qualifications, Public Liability and standard available before commissioning | Must be checked with the specific contractor | Often based on trust |
The comparison concerns declared and recorded cooperation standards, not the legal form. An independent electrician may have qualifications, Public Liability, documentation, a substitute, and very high quality. Before choosing, check the specific contract, scope, qualifications, and insurance.
ENERTIA · E-PROTOCOL#ENR-2026-0417
SiteCommercial premises, Świdnica
Scope of workDiagnosis + circuit repair
Cost acceptedpanel, before work
MeasurementsPDF attachment
Recommendations2 priority items
Closed with report
Documentation
You will see the report before signing the contract.
We provide a sample e-protocol for viewing without a form. You know exactly what you will receive after each job.
- Scope of work, materials, photos and measurements in one document
- Recommendations with priorities — you know what is urgent and what can wait
- Site history in the panel — every job, every cost, every decision
- Format ready for the manager, head office and insurer
How much does an hour of downtime cost at your site?
Calculate the cost of downtime with a coordinator and compare it with the cost of prevention. No obligations – you'll get numbers, not an offer.
FAQ
Questions every purchasing department asks.
Does the service operate 24/7, or is only incident reporting available around the clock?
We accept reports 24/7 – the system assigns a number immediately. The time for a coordinator to contact you and a technician to arrive depends on priority and the SLA. We intentionally separate these times so that “24/7” isn't just an empty slogan.
How quickly will you confirm the report and when will a technician arrive?
You receive a report number immediately. Then, a coordinator confirms the impact on your operations and assigns a priority – the arrival window, visible in your panel, depends on this and the terms of your agreement.
What if the scope turns out to be larger on-site?
The technician documents the additional scope (photo and description), and you receive a price or limit for approval – via the panel or email. Additional work will not commence without your consent. The decision trail remains in the history.
What does a 5-year installation inspection at a company include and who signs the protocol?
An examination of the installation and shock protection status, along with a protocol. Measurements are performed and signed by individuals with the required qualifications – their scope and validity are shown before commissioning.
Can measurements and work be performed after hours or in stages?
Yes – we arrange a service window outside of the facility's operating hours or divide the work into stages, so that the premises, office, or hall maintain operational continuity.
How to check if my company is paying for reactive power?
Simply send us your energy bill. We will check the charges for inductive and capacitive reactive power, and if they occur – we will calculate whether compensation will pay off and within what timeframe.
Will another technician take over the report if the lead technician is unavailable?
Yes – this is part of our contractual standard. The report has a number and history in the panel, so the substitute technician takes over the full context, rather than starting from scratch.
What do the monthly report and facility history look like?
Each facility has a history of reports, costs, protocols, and recommendations in the panel. For SLA contracts, we add a periodic summary: what happened, what we did, and what we recommend for the next period.
B2B Contact
Describe the facility. We'll calculate the rest.
One report is enough – a coordinator will get back to you with specific questions or a ready proposal.
- +48 459 566 991
- kontakt@enertia.pl
- Lower Silesia · operational centre: Świdnica
Our promise: you receive immediate confirmation of your report, and a coordinator's response during office hours. For emergencies, call: +48 459 566 991.