Priority based on the impact on your business
Emergency electrical service for companies — Wrocław and Lower Silesia
Power outage, short circuit, tripped breakers? We accept reports 24/7 and immediately assign a number. A technician is dispatched according to the priority specified in the contract, and every intervention concludes with an e-protocol.
+48 459 566 991phone line open 24 hours, 7 days a week
Reporting is open 24/7. The coordinator's contact time and technician's arrival time are determined by the priority and the SLA contract — see definitions of times.
Scope of call-out
What we arrive to resolve most often.
- Power outage of the entire facility or part of it
- Lack of one phase in the commercial unit, office, or hall
- Short circuit in the installation, burning smell, signs of overheating
- Tripping fuse or residual current device (RCD)
- Power failure of a machine or production line
- Overheating switchboards, sockets, and cables
Before you call — 60 seconds that speed up assistance
- address and type of facility (commercial unit, office, hall, building),
- what stopped working and since when,
- whether neighbors also have the problem — check power outages in the area,
- a photo of the distribution board, if you can take it safely.
Do not force a tripped RCD back on and do not remove distribution board covers — this is a technician's job.
How the call-out works
Six steps. Each with a status in the customer panel.
- ReportNumber assigned immediately — by phone or online, 24/7.
- TriageThe coordinator assigns priority P1–P4 based on business impact.
- Technician on the wayArrival window and status visible in the customer panel.
- DiagnosisCause identified and described before work begins.
- Approval and repairYou approve the cost before execution. If we have to wait for parts — we secure the facility first.
- E-reportReport with photos and recommendations in the facility history.
- P1 critical — facility downtime
- P2 high — partial downtime
- P3 standard — no downtime
- P4 planned — service window
Specific contact and travel times for your area and priority are specified in the SLA. Definitions of all six times →
Are faults recurring? See preventive services.
Thermal imaging of distribution boards and inspections of protection devices detect hot spots before they halt operations. Prevention usually costs less than a single downtime.
FAQ
Questions during a fault.
How quickly will you arrive?
The report receives a number immediately, and the coordinator assigns priority based on the impact on your operations. The arrival window depends on priority and the SLA agreement — you see it in the panel before the technician departs.
Do you operate 24/7?
Receiving reports works around the clock. The coordinator's contact time and the technician's arrival time are defined by the contract — we separate these times deliberately so that "24/7" is not an empty slogan.
How much does a call-out cost?
After diagnosis, you receive a cost estimate or a limit to approve — work starts only after your consent. The rate depends on the priority, working hours, and scope; with an SLA, the terms are set in advance.
What if the repair requires parts that are not available immediately?
First, we secure the facility to limit risk and — if possible — restore partial operation. You can see the "secured" status in the customer panel along with the completion date.
Do you service distribution boards and industrial machinery?
Yes — halls, warehouses, and production plants are one of our main segments. After resolving the fault, you receive preventive recommendations for the remaining circuits.
What area do you service?
Lower Silesia, with our operations center in Świdnica. The specific travel time for your location is confirmed in the contract — we do not publish times we cannot keep.
B2B Contact
Report a fault (company).
In urgent situations, call — the form operates in parallel and also receives a report number.
For breakdowns, call: +48 459 566 991. Online reports receive a number immediately, 24/7.