Priority by impact on your operations
Emergency Electrician for Businesses — Wrocław and Lower Silesia
Power outage, short circuit, tripped breakers? We accept reports 24/7 and immediately assign a number. A technician is dispatched according to the priority specified in the contract, and every intervention concludes with an e-protocol.
Fault reporting operates 24/7. The coordinator's contact time and technician's arrival time are determined by priority and the SLA agreement — see time definitions.
Scope of intervention
What we most frequently attend to.
- Power outage for the entire facility or part of it
- Loss of one phase in a flat, office, or hall
- Short circuit, smell of burning, signs of overheating
- Tripping fuse or residual current device (RCD)
- Power failure of a machine or production line
- Overheating distribution boards, sockets, and cables
Before you call — 60 seconds that speed up assistance
- address and type of facility (flat, office, hall, building),
- what stopped working and since when,
- whether neighbours also have the problem — check for outages in the area,
- a photo of the distribution board, if you can take it safely.
Do not force a tripped RCD back on and do not remove distribution board covers — this is the technician's job.
How an intervention proceeds
Six steps. Each with a status in the panel.
- ReportNumber assigned immediately — by phone or online, 24/7.
- TriageCoordinator assigns priority P1–P4 based on impact on operations.
- Technician en routeArrival window and status visible in the panel.
- DiagnosisCause identified and described before work begins.
- Acceptance and repairYou approve the cost before execution. If parts are needed, we first secure the facility.
- E-protocolReport with photos and recommendations in the facility's history.
- P1 critical — facility downtime
- P2 high — partial downtime
- P3 standard — no downtime
- P4 planned — service window
Specific contact and arrival times for your area and priority are recorded in the SLA agreement. Definitions of all six times →
Are faults recurring? Let's calculate the cost of their repeatability.
Thermal imaging of distribution boards and safety device inspections detect hot spots before they halt operations. Prevention usually costs less than a single downtime.
FAQ
Questions about a fault.
How quickly will you arrive?
The report receives a number immediately, and the coordinator assigns priority based on the impact on your operations. The arrival window depends on priority and the SLA agreement — you see it in the panel before the technician departs.
Do you operate 24/7?
Fault reporting operates 24/7. The coordinator's contact time and technician's arrival time are defined by the contract — we intentionally separate these times so that '24/7' is not just an empty slogan.
How much does an intervention cost?
After diagnosis, you receive a cost or limit for approval — work only begins after your consent. The rate depends on priority, working hours, and scope; with an SLA agreement, conditions are pre-established.
What if the repair requires parts that are not immediately available?
First, we secure the facility to minimise risk and — if possible — restore partial operation. You see the 'secured' status in the panel along with the completion deadline.
Do you service industrial distribution boards and machinery?
Yes — halls, warehouses, and production plants are one of our main segments. After resolving a fault, you receive preventive recommendations for other circuits.
What area do you cover?
Lower Silesia, with an operational centre in Świdnica. The specific travel time for your location is confirmed in the contract — we do not publish times we cannot meet.
B2B Contact
Report a company breakdown.
In urgent situations, call — the form operates in parallel and also receives a report number.
For breakdowns, call: +48 459 566 991. Online reports receive a number immediately, 24/7.