Call-outs and SLA
Priority by impact.
- Coordinator, substitution and report
- P1–P4 priorities — see SLA service
Fewer downtimes, more control
Hall and plant installation under control, not left to chance
We combine call-outs, diagnostics, thermal imaging, measurements and modernisations with technological windows, HSE rules and post-work documentation.
+48 459 566 991phone line open 24 hours, 7 days a week
We separate the facility installation from the machine and automation service — we specify the boundary in the offer.
Most common risks
What stops a plant.
- Switchgear failure or power loss of a critical line
- Overheating and loose connections
- Lack of selectivity or illegible descriptions
- Voltage dips and harmonics affecting equipment
- Lack of capacity for a new machine
- Works requiring downtime or special HSE measures
- Discrepancy between the diagram and the actual state
- Outstanding measurement recommendations
Scope of the programme
Four areas of cooperation.
Prevention
Before the line stops.
- Thermal imaging and switchgear inspection
- Event analysis and action plan
Power quality
Only within the actual scope.
- Diagnostics within the limits of equipment and competence
- Measured parameters and recording time in the offer — power quality
Modernisation
Switchgears and machine power supply.
- Circuits, protections and measurements
- Modernisation of switchgears and documentation
Work under plant regime
Safely and within the maintenance window.
- Implementation of HSE rules and facility access
- Named list of personnel
- Permits and LOTO in accordance with the customer's procedure
- Maintenance windows and shutdown plan
- Coordination with maintenance and the machine manufacturer
- Parts and contingency plan
- Handover, restoration of function and report for the plant
FAQ
Questions from the shop floor.
Is it possible to work without stopping the plant?
Some work and testing are possible during operation, while others require a shutdown. The answer comes from a risk assessment and an agreed scenario — we do not promise "zero downtime" where it is unsafe.
Where does the installation end and the machine service begin?
We indicate the boundary in the offer. Diagnostics of the device, automation and software may require the manufacturer or another specialist.
Do you test power quality?
Only within the scope of verified equipment, methodology and personnel. In the offer, we indicate the measured parameters, recording time and result. Details: power quality.
What documents does the plant receive?
Depending on the contract: report, photos, thermograms, protocols, parts list, changes in documentation and recommendations.
B2B Contact
Speak with a technical coordinator.
Specify the facility, critical loads, the problem and the possible maintenance window — we will select the scope of call-out, prevention or modernisation.
Our rule: a clear boundary between the facility installation and the machine service — and work within the agreed window.