One contract, one standard
One service standard for all locations
A network of facilities needs comparable data, clear responsibility and history assigned to each location. A pilot project allows you to test the process before we cover the entire portfolio.
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Not all facilities need to have the same priority or response time — what is shared is the method of description, reporting and cost.
What we organise
Portfolio in one language.
- List of facilities and contact persons
- Criticality of functions and priorities
- Travel zones and access hours
- Existing documentation and inspection deadlines
- Cost limits and approval path
- Report and photo standard
- Billing and cost centres
- KPIs and management meeting cycle
Pilot before scaling
Proof first, then the entire portfolio.
- Selection of 5–10 facilitiesDifferent types of locations — a representative sample.
- Data importBasic data and documents.
- Categories and prioritiesA shared vocabulary of requests.
- Ticket handlingReal call-outs and one scheduled job.
- ReportTime, cost, data quality and deviations.
- AdjustmentFine-tuning SLA, forms and roles.
- Rollout decisionScaling to subsequent locations.
Portfolio report
Comparable data from the entire network.
- Tickets by location, category and priority
- Median handling times
- Costs broken down by facility and job type
- Recurring faults
- Inspection deadlines and overdue jobs
- Open risks, prevention plan and CAPEX
Integrations
Honest about data and API.
Before we plug into your system
- export, API or integration — priced upon confirmation of the data model,
- permissions, security and maintenance are agreed upfront,
- you can keep your local contractors — we then split responsibilities and reports.
The word "API" alone without a working solution is not proof — that is why we only communicate it after implementation.
FAQ
Questions about the portfolio.
Do all locations need to have the same SLA?
No. Priorities, zones and hours may differ depending on the role of the facility. What is shared is the method of description and reporting — the rules of SLA service are defined per facility.
Can we keep local contractors?
Yes — the model can include coordination or a regional part. Responsibilities, data and reports must then be clearly separated.
How is a single invoice settled?
The contract may provide for a collective invoice with analytics per location or a division into cost centres. We establish the format before the pilot.
How is facility data protected?
We define roles, access scope, retention, attachment transfer methods and client requirements — before we import the documentation.
B2B Contact
Plan a portfolio pilot.
Select 5–10 representative locations — we will test the process, times and data quality on them before scaling.
Our rule: pilot and report first, then the decision to cover the entire portfolio.