Emergency energy service · Dolny Śląsk
You can report a power cut by calling the free emergency energy service number 991 - it connects you with the operator appropriate for your address. In Dolny Śląsk, this is TAURON Dystrybucja (from a mobile phone or from outside the region: 32 303 0 991). Before you call, check one thing: is the power out in the entire area, or just at your place - this determines who is responsible for the fault.
Grid failure report
The grid operator is responsible for electricity delivery - in Lower Silesia, this is TAURON Dystrybucja. You should report any failure or power outage directly to them. Here are all the official reporting channels and the free ENERTIA address checker.
The nationwide emergency energy hotline. It automatically connects you with the operator responsible for your address. From a mobile phone or from outside the region: 32 303 0 991 (charged according to your tariff).
Call 991Report a failure online or check if the outage is already registered on the operator's map - without waiting to connect.
Report failureCheck for free if there is an ongoing or planned outage at your address - we fetch live data from TAURON Dystrybucja.
Check addressPlanned or failure
Planned outages are announced in advance by TAURON Dystrybucja - you can find them on the operator's outage map and in the ENERTIA address checker. If there is nothing on the map, and there is no power at your place and your neighbours' - it is most likely a sudden grid failure, report it to 991. If the grid is working, but it is dark only at your place, go to the section below.
Grid · building · your premises
Three steps that show in one minute who is responsible for the fault - so you don't pay for an unnecessary visit and don't wait for the operator when the problem is inside your flat.
If the whole area or many neighbours are in the dark, it is a grid failure or a planned outage. Check the TAURON Dystrybucja outage map or the ENERTIA address checker and report the outage to the toll-free number 991.
If there is no power in the stairwell, basement, or lift, but the local grid is working - report it to your building administrator or manager. This is usually a fault in the internal shared installation.
If the power is out only in your property, a circuit breaker keeps tripping, or you smell burning - it is a fault in the premises' installation. Call an electrician; an ENERTIA technician will quote the price before starting work, and confirm the call-out fee upon booking.
Locally
We have separate pages for these cities with local instructions - numbers, districts and step-by-step triage.
Where to report it, how to check for outages and when to call an electrician - locally for Świdnica.
Open Your cityWhere to report it, how to check for outages and when to call an electrician - locally for Wałbrzych.
Open Your cityWhere to report, how to check power outages, and when to call an electrician - locally for Świebodzice.
Open Your cityWhere to report, how to check power outages, and when to call an electrician - locally for Dzierżoniów.
OpenQuestions and Answers
You can report a power cut by calling the free emergency energy service number 991 - it operates 24/7 and automatically connects you with the operator responsible for your address. In Lower Silesia, this is TAURON Dystrybucja. From a mobile phone or from outside the operator's area, call 32 303 0 991 (charged according to your operator's tariff). You can also report a failure via the TAURON Dystrybucja online form.
Planned outages are announced in advance by TAURON Dystrybucja - you can see them on the operator's outage map and in the free ENERTIA address checker. If there is nothing on the map, and there is no power at your place and your neighbours', it is most likely a sudden network failure - report it to 991.
Usually not. If your neighbours and the stairwell have power, but you do not, the problem lies in the building's installation or in the protective devices - this is a matter for an electrician, not the operator. Do not repeatedly switch on a fuse or a tripping RCD: this is a sign of a fault that needs to be found.
Disconnect the device you last plugged in and try to reset the protective device once. If it trips again - do not force it. Repeated tripping indicates a short circuit, overload, or damage to the installation; measurement and repair by a qualified electrician are required.
A network failure before the meter (poles, connection, transformer) is repaired by TAURON Dystrybucja free of charge. The owner or the housing association is responsible for the installation from the meter into the premises - this is the scope in which an electrician helps. That is why we first determine which side of the meter the fault is on.
The checker and guides work for the entire TAURON Dystrybucja area in Lower Silesia. We confirm the arrival of an ENERTIA technician upon booking - we have our own pages with local instructions for Świdnica, Wałbrzych, Świebodzice, and Dzierżoniów.
From the knowledge base
A complete flowchart for the moment of failure: when to call the operator, when to call the administrator, and when an electrician is needed.
Read more GuideThe most common cause of a power cut in a single flat - and what you can safely check yourself before calling.
Read more