From a single report to portfolio risk management
Powiats and cities need comparable data, predictable response times and documentation assigned to facilities. We build a common standard for schools, nursing homes, offices, cultural institutions, sports facilities and critical services.
+48 459 566 99124/7 phone · reports and faults
A city with county rights performs both municipal and county tasks simultaneously — which is why we divide facilities into portfolios, criticality levels, and procurement lots.
County — most common scope
- Starosty and customer service centres
- Secondary schools and special education facilities
- Social care homes (DPS) and social units
- Hospitals and clinics owned by the county
- Roads, traffic lights, and support facilities
- Warehouses, PSP and resource coordinationOLiOC
- Mobile power sources for several municipalities
City — most common scope
- City hall and organizational units
- Housing and municipal buildings
- Lighting, pedestrian crossings, public spaces, and traffic lights
- Schools, kindergartens, culture, and sport
- Server rooms, management centres, and security systems
- Waterworks, sewage treatment plants, transport, and municipal companies
- Framework agreements for faults and minor works
Model for a large portfolio
Seven items — from pilot to readiness test.
- Pilot of 10 facilitiesdata standard and report test
- Segmentationcritical · social · administrative · technical · others
- Batches and schedulescale matched to the actual number of teams
- Coordinator and deputyclear responsibility
- Dashboarddates, faults, SLA and costs
- Quarterly reportdecisions, risks, and CAPEX plan
- Readiness testselected critical facilities and backup power sources
Measurable SLA
We separate response times instead of promising a single "24/7".
- Confirmation of receipt of notification
- Criticality qualification
- Arrival or remote diagnosis time
- Fault containment
- Temporary and final repair
- Report deadline
- Escalation and report
Fair SLA principle
We do not publish a generic "24/7" without the on-call duty, resources, and contractual terms to back it up. Times for your portfolio are written into the contract — and we report on our compliance with them every quarter.
Questions and answers
How do you split a large portfolio into order parts?
By criticality segments and geography, with batches matched to the actual number of teams. The data and report standard is common to all parts — making the summary report meaningful.
Does the dashboard require system implementation on the city's side?
No — order status, deadlines, and faults are available in our panel, and reports are delivered in a format agreed with the unit. Data export remains on the ordering party's side.
How does the cooperation begin?
With a pilot of 10 representative facilities: a test of the standard, portfolio valuation, and a report on the basis of which the decision on scale is made.
Abbreviations used on this page
- CP&CD
- civil protection and civil defence
- SLA
- service level agreement: response and repair times
- TS
- technical specification (description of the subject of the contract)
Unit submission form
Subject: districts and cities · response on working days, urgent matters: 24/7 phoneOne submission is enough — the coordinator will get back to you with technical questions or a proposal for the scope and date.
Information security: do not send classified information, facility layouts, evacuation routes, or security details via the public form. We exchange Terms of Reference (OPZ) documentation through an agreed, secure channel once contact has been established.